Something went wrong

[Anonymous User]

Hi iv been having problems for a few days now where an "oops something went wrong" box keeps popping up on my TV. Iv the box off and on and it's still doing the same thing. Can anyone help me as I'm having no luck getting through to customer services. 

[schnapps · Accepted solution]

Hi @Anonymous User 

A couple of people on the forum have mentioned this recently.

Out of curiosity who is your internet service provider, would it be TalkTalk or somebody else ?

[Anonymous User]

I am with talk talk yes. 

It's the first time iv ever used this so I'm a little unsure on how to look for the answers. 

[schnapps]

Hi @Anonymous User 

I had a sneaky feeling it was TalkTalk.

Another forum member had the same problem and i suggested to them to factory reset their TalkTalk Router or switch the power off on the Router for 30 minutes to allow the Router to acquire a new IP address which would then be done automatically.

They contacted TalkTalk directly and they pushed out a new IP address to their Router which seemed to fix and clear the error message.

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Something-went-wrong-Again/m-p/544796#M11999 

[Anonymous User]

Thank you ill try turning it off and back on again after half an hour and see if that does the trick.

Thank you very much xx

[schnapps]

Hi @Anonymous User 

If that doesn't work, then maybe try speaking to TalkTalk support where it sounds there is something on the TalkTalk side blocking NowTV.

Hopefully it is just a rogue IP address on your Router which turning the power off for about 30 minutes will fix (fingers crossed).

[Anonymous User]

I have also had this problem, I'm not with talk talk, my Internet is with Vodafone, I've uninstalled and reinstalled the app but its still going off 3rd of the way through a show,and the box is is through the ethernet, it's only started happening today, it was fine last night. Any other ideas?

[schnapps]

Hi @Anonymous User 

What playback device or devices are you using ?

Is the error message intermittent or occurring across all NowTV content and NowTV devices ?

If it's stuck on all NowTV content and on all your NowTV playback devices, then i would try the 30 minute power down on your Router.

Should it be intermittent and only effects one device, where others work fine, then it sounds like NowTV have an issue their end.

[Anonymous User]

same problem here today every 10/15 mins channel goes off   oppss message so annoying running it through app on smart tv.  everything on internet working fine  internet speed good. annoying

[schnapps]

Hi @Anonymous User 

Jump over to live chat to see if they know how to permanently clear the message.

Use the green chat button on this link page below.

https://help.nowtv.com/article/how-to-submit-a-complaint