Something went wrong

[Anonymous User]

Hi iv been having problems for a few days now where an "oops something went wrong" box keeps popping up on my TV. Iv the box off and on and it's still doing the same thing. Can anyone help me as I'm having no luck getting through to customer services. 

[schnapps · Accepted solution]

Hi @Anonymous User 

A couple of people on the forum have mentioned this recently.

Out of curiosity who is your internet service provider, would it be TalkTalk or somebody else ?

[Anonymous User]

I am with talk talk yes. 

It's the first time iv ever used this so I'm a little unsure on how to look for the answers. 

[schnapps]

Hi @Anonymous User 

I had a sneaky feeling it was TalkTalk.

Another forum member had the same problem and i suggested to them to factory reset their TalkTalk Router or switch the power off on the Router for 30 minutes to allow the Router to acquire a new IP address which would then be done automatically.

They contacted TalkTalk directly and they pushed out a new IP address to their Router which seemed to fix and clear the error message.

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/Something-went-wrong-Again/m-p/544796#M11999 

[Anonymous User]

Thank you ill try turning it off and back on again after half an hour and see if that does the trick.

Thank you very much xx

[schnapps]

Hi @Anonymous User 

If that doesn't work, then maybe try speaking to TalkTalk support where it sounds there is something on the TalkTalk side blocking NowTV.

Hopefully it is just a rogue IP address on your Router which turning the power off for about 30 minutes will fix (fingers crossed).

[Anonymous User]

I have also had this problem, I'm not with talk talk, my Internet is with Vodafone, I've uninstalled and reinstalled the app but its still going off 3rd of the way through a show,and the box is is through the ethernet, it's only started happening today, it was fine last night. Any other ideas?

[schnapps]

Hi @Anonymous User 

What playback device or devices are you using ?

Is the error message intermittent or occurring across all NowTV content and NowTV devices ?

If it's stuck on all NowTV content and on all your NowTV playback devices, then i would try the 30 minute power down on your Router.

Should it be intermittent and only effects one device, where others work fine, then it sounds like NowTV have an issue their end.

[sunset70]

Hiya

I have been experiencing the same Opps problem a third of the way through an episode, started last night and continuing today. I am not with TalkTalk and I have two different nowtv devices. 

I doubt it is a internet issue as Netflix works fine.

[Anonymous User]

I have 2 devices too. One upstairs and one downstairs and it's happening with both. It's really annoying. Can't get through to anyone via customer services though. 

[schnapps]

Hi @Anonymous User 

I am guessing switching the power off to your Router didn't work 😡.

What playback devices do you have ?

If it's a NowTV Box or Stick perhaps try step 6 in this linked guide below.

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick 

Should the error message be happening on all NowTV content you watch (not one particular TV show or movie, then if it was me i would be tempted to factory reset one of your devices to see if it improves things).

Other than that maybe jump over to NowTV live chat (see link on page 1 of this thread that i posted).

I have my NowTV 4K box running throughout the day and during the evenings and don't seem to be getting this particular error message.

[Anonymous User]

Iv not switched the Internet back on yet it's still off so iv not tried it as of yet. I couldn't get onto the live chat it was an automated one that was absolutely zero help this afternoon. It's very frustrating. 

I have 2 now tv black boxes. 

[Anonymous User]

I have same problem been on chat here for quite a while sessions keep getting timed out!?!?!

It is NOT my internet either, it is the NOW TV system itself! 

I have reset my box done everything they suggested but still the same every 9 to 10 mins ... something went wrong message....

Cant watch a movie, cant watch anything without this happening every 9 to 10 mins...

It is so frustrating and so annoying!

[Anonymous User]

I know exactly how you feel its not good is it. Can't get through to speak with anyone either. It's very very poor customer service. Seems to be a now tv problem if lots are experiencing it. 

[Anonymous User]

same problem here today every 10/15 mins channel goes off   oppss message so annoying running it through app on smart tv.  everything on internet working fine  internet speed good. annoying

[schnapps]

Hi @Anonymous User 

Jump over to live chat to see if they know how to permanently clear the message.

Use the green chat button on this link page below.

https://help.nowtv.com/article/how-to-submit-a-complaint 

[Anonymous User]

My Now Tv is doing exactly the same on Catch up and live Tv, after 10-15 minutes the error message comes up,

I'll Try this once I can get the kids offline for 30 minutes!

[schnapps]

Hi @Anonymous User 

Knocking off the power to your Router only helps sometimes under certain conditions when the "Something went Wrong message" is permanently showing across all devices and you can't clear it.

Should the error message keeps popping up every 10 minutes or so, then i doubt powering down your Router for more than a minute would make any difference.

You need to get in touch with NowTV live chat or send them a message via the blue highlighted web form on the complaints link i posted on page 1 of this thread.

[Anonymous User]

I can't seem to find the live chat link for some reason. 

Is there anyway you could send it to me again please so I can contact them properly. 

Thank you very much 

[Anonymous User]

Same issue for me, tried a live chat he suggested all the things I've already tried at my end, all the things suggested here. Then the session timed out. Very frustrating. 

[schnapps]

Hi @Anonymous User 

Here's the link below.

https://help.nowtv.com/article/how-to-submit-a-complaint 

Click on the green chat button, should the chat button not open for you then try a different internet browser.

If you are still having no joy with live chat, send them a message instead using the web form highlighted in blue text on the same link above.

I have also flagged this thread up plus others to the NowTV Community Manager, who hopefully will pass this info on to the relevant NowTV Dept to investigate and hopefully fix.