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Anonymous User
Not applicable

Sky sport pass

Purchased sports pass today , but when I try to watch channels it always takes me back to tv guide

26 Replies
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Sky Sports is working for me on all my devices, but there seems to be quite a few people who have just bought a  sports pass and can't seem to start watching any Sky Sports on their NowTV box or stick.

 

A couple of people said has a workaround to kick start the sports pass on their NowTV Box / Stick they had to start watching Sky Sports on another NowTV device such has the NowTV App on a smartphone or Tablet before they could switch back to their NowTV Box or Stick.

Anonymous User
Not applicable

Cheers, yes this worked , 😊
Anonymous User
Not applicable

Hi sorry to  but in,  when I look for Now TV app I get roku is that the right one? X

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Are you trying to find the NowTV App for your Android or iOS mobile device from your phone or tablet Apps Store or something else ?

Anonymous User
Not applicable

I've purchased a sky month pass and its not working 

Anonymous User
Not applicable

no already got the stick in my TV 

Anonymous User
Not applicable

cant get on sky sports pass bought it today keeps going back to home page

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Guessing my post on the first page on this thread didn't work for you ?

 

If you have purchased the sports pass and it's showing under My Account > Passes & Vouchers on here and then attempting to watch on the television screen with either a NowTV Stick or Box then try this below has a workaround.

 

Sky Sports is working for me on all my devices, but there seems to be quite a few people who have just bought a  sports pass and can't seem to start watching any Sky Sports on their NowTV box or stick.

 

A couple of people said has a workaround to kick start the sports pass on their NowTV Box / Stick they had to start watching Sky Sports on another NowTV device such has the NowTV App on a smartphone or Tablet before they could switch back to their NowTV Box or Stick.

I'd tried  3 boxes/sticks with no joy, just kept returning to home screen. 

 

 As per Schnapps advice I downloaded the Android app, went to one of the sports channels and the pass activated.

 

Thereafter, the same 3 boxes are now able to stream too.

Anonymous User
Not applicable

Nothing works don't try apologies for these useless muppets, take your money all day long, provide a service nope answer customer support nope, utterly useless will they refund you...nope just tells you to keep using the service till next month. WHAT SERVICE?

Schnapps suggestion worked for me.  One of my devices wasted though by doing via phone.

SweetBlitz
Expert 3

Tried to start on stick and it stopped me so had to start on iPad which worked. Although that is a device addition. Luckily had spare slots.

Anonymous User
Not applicable

That worked for me - thanks.

 

Anonymous User
Not applicable

We had the same issue, was going back to the main page when we clicked on the channel.

Once opened on phone it worked fine on now tv app 👍

Anonymous User
Not applicable

i have just got a pass and it hasnt worked won't work on tv goes back to home screen and now i tried on my phones tells me i have to purchase another dont know what to do  

Anonymous User
Not applicable

Having the exact same issue! 

Anonymous User
Not applicable

My Dad just bought the day pass and it says it’s activated but it keeps returning to the home page so can’t watch the football. 

so frustrating!! Very handy that Now TV don’t have an online chat available isn’t it? Clearly the system is overwhelmed, they’re taking our money, passes don’t work and NO communication from them at all.

shameful and shambolic. I’m going to tweet them now. 

Anonymous User
Not applicable

It tells me I have purchased a pass it happily takes your money then nothing works, unable to access any sports channels, tried multiple times to sign in close app refresh, nothing. Customer service simply doesn't exist, it should be illegal to offer products with 0 customer contact possibility. 0 just moronic botts

Anonymous User
Not applicable

This company is a complete joke. Zero customer service zero. But they still quick enough to take your money

Anonymous User
Not applicable

i got the same problem can not seem to contact anyone it's like they don't care going to ask for my money back.