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Kimbrich6
Mentor

Sky news hd

No sound on sky news hd. Been like this 2 days. Please fix

7 REPLIES 7
gavs82008
Legend 5
Legend 5

@Kimbrich6 

You need to report it to staff directly. Nothing technical with the app will get fixed on the forum.

Make sure you click “chat online” within the green box. Don’t hit “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Kimbrich6
Mentor

That’s like pulling teeth. Been on 30 mins of them asking the same questions. Giving up will watch sky news on Freeview. Load of rubbish

gavs82008
Legend 5
Legend 5

@Kimbrich6 

What device are you using? 
Is it a NOW branded device using the Sky News app?

FYI that I do not work for NOW, just a NOW customer trying to help
Kimbrich6
Mentor

Apple TV 4K and Samsung tv. 

gavs82008
Legend 5
Legend 5

@Kimbrich6 

Can I assume you've tried deleting and reinstalling the app?

Clearing the app cache?

Rebooting the devices including your router?

FYI that I do not work for NOW, just a NOW customer trying to help
Kimbrich6
Mentor

Yeah done all that. Does it on 3x Apple TVs and 2x Samsung tvs

gavs82008
Legend 5
Legend 5

@Kimbrich6 

Perhaps send an email to support outlining all the troubleshooting you've done. That way it saves you using live chat?

customer services @ now tv .com (ensure no spaces)

FYI that I do not work for NOW, just a NOW customer trying to help