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Germaine44
Newbie

Sky crime

Started watching episodes on sky crime now when I go to watch the next episode it keeps asking me to pay for hay u I DONT WANT HAY U but it won’t let me watch next episode sky crime is not even on hay u 

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9 Replies
schnapps Legend 5
Legend 5

Re: Sky crime

Hi @Germaine44 

 

Strangely enough somebody over on NowTV Twitter has reported the same exact issue (unless it was you).

 

Out of curiosity what playback device are you using ?

 

You may have to jump over to live chat to report this so they can investigate it further, where it sounds like a glitch or bug on their system or your account / playback device.

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Germaine44
Newbie

Re: Sky crime

I am using the stick now tv and no it’s not me on Twitter it’s so annoying I am fed up of problems with now tv it’s one thing after another
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schnapps Legend 5
Legend 5

Re: Sky crime

Hi @Germaine44 

 

I just tried watching two episodes on Sky Crime boxsets and the live Sky Crime channel and i didn't get the on screen message about the Hayu Pass on my NowTV box.

 

You could try steps 1, 6 and 2 in this linked guide below but i doubt it will make any difference.

 

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick 

 

Otherwise you will have to report this to NowTV live chat.

 

To reach live chat open the link below and click on the small green arrow underneath How to Get in Touch to reveal the live chat button.

 

https://help.nowtv.com/gb/get-in-touch/technical-device-issues/problems-watching-now-tv 

 

 

 

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Community Manager
Community Manager

Re: Sky crime

Hi @Germaine44 

 

Can you please let us know the firmware version of your NOW TV Stick?

 

Thanks

Karl

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Community Manager
Community Manager

Re: Sky crime

Hi @Germaine44 

 

We're investigating this issue at the moment. 

 

You should still be able to watch your chosen show by going to the Entertainment section and browsing the Sky Crime shows available On Demand. 

 

If you have any questions or need any further help please let me know. 

 

Thanks,

Karl

Frontman
Mentor

Re: Sky crime

Having the same experience. 

 

This is not right. 

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Germaine44
Newbie

Re: Sky crime

Mine just disappeared after about an hour 😁
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Community Manager
Community Manager

Re: Sky crime

Hi @Frontman,

 

What show are you trying to watch? 

 

Are you trying to access this from the live section of the Entertainment Pass? 

 

Thanks

Karl

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Frontman
Mentor

Re: Sky crime

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