04-11-2019 19:07
Started watching episodes on sky crime now when I go to watch the next episode it keeps asking me to pay for hay u I DONT WANT HAY U but it won’t let me watch next episode sky crime is not even on hay u
04-11-2019 19:11
Hi @Anonymous User
Strangely enough somebody over on NowTV Twitter has reported the same exact issue (unless it was you).
Out of curiosity what playback device are you using ?
You may have to jump over to live chat to report this so they can investigate it further, where it sounds like a glitch or bug on their system or your account / playback device.
04-11-2019 19:22
04-11-2019 19:28 - edited 04-11-2019 19:32
Hi @Anonymous User
I just tried watching two episodes on Sky Crime boxsets and the live Sky Crime channel and i didn't get the on screen message about the Hayu Pass on my NowTV box.
You could try steps 1, 6 and 2 in this linked guide below but i doubt it will make any difference.
https://help.nowtv.com/article/troubleshooting-now-tv-box-stick
Otherwise you will have to report this to NowTV live chat.
To reach live chat open the link below and click on the small green arrow underneath How to Get in Touch to reveal the live chat button.
https://help.nowtv.com/gb/get-in-touch/technical-device-issues/problems-watching-now-tv
05-11-2019 8:10
Hi @Anonymous User
Can you please let us know the firmware version of your NOW TV Stick?
Thanks
Karl
05-11-2019 9:11
Hi @Anonymous User
We're investigating this issue at the moment.
You should still be able to watch your chosen show by going to the Entertainment section and browsing the Sky Crime shows available On Demand.
If you have any questions or need any further help please let me know.
Thanks,
Karl
11-11-2019 15:03
Having the same experience.
This is not right.
11-11-2019 15:47
11-11-2019 15:56
Hi @Anonymous User,
What show are you trying to watch?
Are you trying to access this from the live section of the Entertainment Pass?
Thanks
Karl
11-11-2019 16:18 - edited 11-11-2019 16:19
Hi @Anonymous User
Could I point you to this thread https://community.nowtv.com/t5/Entertainment-Kids-Shows/TWO-separate-passes-needed-to-watch-the-same-show-Seriously/m-p/511496#M2518, please?