Season 2 Aliases

[Anonymous User]

Hi folks, last five days I've been unable to view Aliases Season 2 from episode 2 onwards.

Tried reloading NOWTV App. but no luck, I'm accessing it through a 4k Roku stick.

Any help would be gratefully appreciated.

William

[Anonymous User]

Hi again folks, sorry but the heading of this query is incorrect...The programme  in fact is called ALPHAS

Apologies for my error.

[schnapps]

Hi @Anonymous User 

Bit of a long shot, but what happens if you try playing S2 Ep 3 on your smartphone NOW App, then stop the stream and give it about 5 to 10 minutes to see if gets added to your Continue Watching section on your Roku Stick.

Then see if it then plays under the Roku Stick NOW App Continue Watching section.

I haven't got access to any of my playback devices at the moment but can see two Seasons on my Android tablet NOW App.

[schnapps]

Hi @Anonymous User 

OK I have just tried S2 Ep2 on my tablet and it plays fine on my tablet screen for the 5 minutes I tested it.

It doesn't play either directly on my Amazon 4K Fire Stick from either the SYFY on Demand channel or via Continue Watching I suggested in my post above.

The error message on my Fire Stick is Opps something went wrong. That didn't work so we're going to look into it. Error code VSF:Error.Player.Android.Unkown.

Perhaps report it to NOW live chat, where it sounds like an issue NOW's end.

https://help.nowtv.com/article/how-to-submit-a-complaint 

[schnapps · Accepted solution]

Hi @Anonymous User 

Alphas is currently being looked at by the NOW Content Team.

See their post in this linked thread below.

https://community.nowtv.com/t5/NOW-TV-Box-black/I-can-t-watch-a-series-using-my-now-TV-box-but-I-can-on-my-phone/m-p/584665#M16320 

[Anonymous User]

Hello schnapps,

Thank you ever so much for your previous two posts on this matter, much appreciated.

And for your recent post outlining the current situ with NowTV looking into the matter.

Again I'm indebted 

Kind regards,

William