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Advocate

Reset password & lost my favourites and viewing history

I have just reset my pw on my account.

i logged back in to the tv/phone apps. And immediately my viewing history and favourites are different to when I had been using the previous pw.

 

i then tried to add some of the favourites that I recall from my previous login and I am unable to add these as an error comes up:

‘Entry (long key ref no.) is already in the smart list.’

 

can someone help please?

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Re: Reset password & lost my favourites and viewing history

https://community.nowtv.com/t5/Consoles/Watchlist-items-are-disappearing/m-p/495859#M5417%2Fjump-to%... Seems to be a bug tonight NOW TVs end. I have also had things go missing as of about an hour ago. It has happened before and things get restored.

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1 Reply
Highlighted
Expert

Re: Reset password & lost my favourites and viewing history

https://community.nowtv.com/t5/Consoles/Watchlist-items-are-disappearing/m-p/495859#M5417%2Fjump-to%... Seems to be a bug tonight NOW TVs end. I have also had things go missing as of about an hour ago. It has happened before and things get restored.

View solution in original post