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Alex2121
Mentor

Real housewives of Cape Town

@Anonymous User 

Why are there no subtitles in Real Housewives of Cape Town?

How are we supposed to understand when they switch to their native language?!

Hard to enjoy something when you can't access the content.

4 REPLIES 4
gavs82008
Legend 5
Legend 5

@Alex2121 

Hate to say tagging in Hayu won’t get it resolved or investigated. As they don’t exist as a team to even deal with it.

@ContentTeam can you investigate for @Alex2121 ?

FYI that I do not work for NOW, just a NOW customer trying to help
ContentTeam
NOW Team Member
NOW Team Member

Hi @Alex2121 @gavs82008 

unfortunately this content doesn't have subtitles/closed captions provided

Movies and shows with closed captions available will have an S symbol in the programme details.

Thank you

* Please note that I am only able to look into content related queries, any account, offer, etc related. Please Contact our customer team or live chat for help.
Thank you

 

Alex2121
Mentor

@ContentTeam 

This was not the case with Real Housewives of Durban or Johannesburg. Sounds like someone hasn't bothered to do their job somewhere...I mean how can you expect watchers to want to watch something they can't understand and isn't in English?

Very disappointed.

gavs82008
Legend 5
Legend 5

@ContentTeam 

Thanks for the info. 

Have sent you a private message about Chicago One shows. Not sure if you have been able to pick it up yet.

FYI that I do not work for NOW, just a NOW customer trying to help