cancel
Showing results for 
Search instead for 
Did you mean: 
colin1951
Occasional Poster

Re: Sound breaking up AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Rich-L

the sound on the box breaks up no matter what channel or program you watch,your boxes are badly designed and if its not sorted by march 31 i will be cancelling my subscription.

it is not only on my now tv box but also on my daughters bow who lives 1/2 mile up the road.

stop passing the buck and blame tv channels and get the boxes sorted out.

 

   Colin.

0 Thanks
Reply
66 Replies
bangit
Occasional Poster

Sound breaking up AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Once again another series another issue - sound breaking up on criminal minds S1 Ep4. 

 

WHY ARE YOU NOT CAPABLE OF DEALING WITH THIS CONSISTENT PROBLEM ACROSS ALL PLATFORMS!?

 

Incompetant doesn't even come close. 

0 Thanks
Reply
Rich-L
Mentor 1

Re: Sound breaking up AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hi @bangit,

 

Apologise for the inconvenience.

 

Criminal Minds is available on Sky Living as well as ABC Studios. So if your getting this issue on Sky Living, please try ABC Studios one or vice versa. 

 

Please let us know if that helps.

 

Thanks,

 

Rich

The NOW TV Team

0 Thanks
Reply
NOW TV Team Aaron-R
NOW TV Team

Re: Sound breaking up AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


@colin1951 wrote:

Rich-L

the sound on the box breaks up no matter what channel or program you watch,your boxes are badly designed and if its not sorted by march 31 i will be cancelling my subscription.

it is not only on my now tv box but also on my daughters bow who lives 1/2 mile up the road.

stop passing the buck and blame tv channels and get the boxes sorted out.

 

   Colin.


@colin1951

 

Hi Colin

 

A few questions regarding your issues

 

Could you let us know what version of nowtv box you and your daughter are using

 

Also is it all programmes the issue is happening on or specific programmes

 

and are you experiencing the issue on any other devices

 

Thanks

Aaron

0 Thanks
Reply
colin1951
Occasional Poster

Re: Sound breaking up AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

How do we check what version boxes we got

##- Please type your reply above this line how do we find out what version
we got
0 Thanks
Reply
Eddie-M
NOW TV Team (Retired)

Re: Sound breaking up AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hi @colin1951

 

The version would be what type of Box you are using is it the new Smart Box or the standard Black/White Box?

 

 

 

Thanks

0 Thanks
Reply
SeeMoreDigital Champion 5
Champion 5

Re: Sound breaking up AGAIN!


@colin1951 wrote:
How do we check what version boxes we got

Hi @colin1951,

 

The first NOW TV 'white' box looks like this: -

white.png

 

The second NOW TV 'black' box looks like this: -

black.jpg

 

And third (newest) NOW TV 'smart' box looks like this: -

product-img-smartbox_v4

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


colin1951
Occasional Poster

Re: Sound breaking up AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

i cannot see any of the pictures in your mail.
my box is black and i have only had it 4 months so if you knew about the
issues in the first you should have never have them sold in shops. i will
let you know what colour my duaghters one is later when she gets up, we
both love now tv but we are very dissapointes with the sound quality.
0 Thanks
Reply
colin1951
Occasional Poster

Re: Sound breaking up AGAIN!

my box is black with white now tv writing on the front and now tv emboss
black on top.
0 Thanks
Reply
SeeMoreDigital Champion 5
Champion 5

Re: Sound breaking up AGAIN!

Hi @colin1951,

 

For future reference you have the 'black' NOW TV box Smiley Wink

 

I'm actually suprised you're having audio issues. I had a 'black' box directly connected to one of my TV's for a number of months and don't remember having any major audio issues with NOW TV content.

 

Currently, I'm using a 'smart' box, which is directly connected to a Panasonic TV, without any audio issues at all!

 

Request to the NOW TV Team Members: Given that @colin1951's issue does not relate to running the NOW TV app on an PlayStation 4 Device, how about moving his posts into the forums dedicated NOW TV Box (black) sub-section (or wherever is more suitable)?

 

 

Cheers


• If I've been helpful please press the THANKS button • If I've been really helpful please also press the ACCEPT SOLUTION button • Please note: I'm not a NOW TV employee, I'm a regular NOW TV customer, like you! •

LG TV 1 = Model no: 43UH668V | Software: 04.30.70 | OS: webOS 3.31 • LG TV 2 = Model no: 65UH770V | Software: 04.31.10 | webOS •

All TV's = NOW TV app: 2.27.0 | Post Processing Features: All disabled  • Networking Spec = ISP: Virgin Media (75Mbps) | Devices connection type: Wired | IP address type: Fixed (device permitting) •


0 Thanks
Reply