04-01-2017 9:14
Rich-L
the sound on the box breaks up no matter what channel or program you watch,your boxes are badly designed and if its not sorted by march 31 i will be cancelling my subscription.
it is not only on my now tv box but also on my daughters bow who lives 1/2 mile up the road.
stop passing the buck and blame tv channels and get the boxes sorted out.
Colin.
15-05-2017 23:17 - edited 15-05-2017 23:22
Well as an experiment I tried to play the same show again to see if it happened again in the same place, and it did. My entire setup (TV, Black box, internet router, etc) has been off and unplugged overnight and all day today as well, and im guessing the little black box doesnt store anything on it.
Id be interested to know if anyone else can reproduce this. It is Family Guy episode 4 on catch up on Fox, at just after 16 mins 30 seconds in (play it from 16:25 or so to be sure you dont miss it).
15-05-2017 23:51
Additionally, I have just tried it via the app on my iPad and the fault did not occur. I'd still be intrigued if any other black box users were able to replicate the audio issue.
15-05-2017 7:56
@Anonymous User
Yes I have noticed the same sound issue here but only when watching NOW TV (seen, or rather heard!, it on both live sports and entertainment catchup) which are viewed here via Roku 2.
As certain as I can be that it's NOT a fault with the TV because:
it NEVER happens when watching live TV (via TV's built in tuner),
it NEVER happens when watching YouView (live and playback of recordings),
it NEVER happens when watching Netflix, BBC iPlayer, ITV Hub, All 4 etc (all via Roku 2 or via YouView box).
It ONLY EVER happens when watching NOW TV, so my guess is that it's due to some sort of problem with NOW TV systems at their end, and the TV is simply processing the sound and vision that it receives - including said occasional audio chirp/screech which comes out very loudly when it occurs.
The problem, as always, is that it's randomly intermittent and so will be difficult to get somebody to take serious notice of it and hunt down the cause.
22-07-2017 7:38
22-07-2017 8:20
24-07-2017 20:56
25-07-2017 17:17 - edited 25-07-2017 17:22
25-07-2017 18:08
Ok not sure how this forum works have just subscribed to now tv using laptop windows 10.
Sound stuttering on Now TV player on chrome, firefox makes it not worth watching.
Won't play on Microsoft Edge, and on Internet Explorer with silverrlight internet explorer won't work.
Tried resetting router.
Anything I can do or should I just cancel. Have been at this for three days without success.
The online chat takes forever no point in using it, phone number takes me to a water supply phoneline!
THanks
26-07-2017 22:59
I have full wifi signal (Sky internet) and Now TV is constantly losing sound when streaming Game of Thrones and Twin Peaks. Pretty infuriating. Any solutions out there?
27-07-2017 9:10
Hi and welcome to the forum @Anonymous User,
Sorry to hear you're having problems. First things first: -
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!
Cheers