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Navdhillon
Newbie

Problem with connection

All my devices are off . And it keeps showing this message . 
Jun
Sports
Concurrency Error
Oops! Viewing has stopped as you're
streaming simultaneously on the
maximum number of devices. To watch
on this one, you'll need to stop
playback on one of your other devices.

and I have check my devise list . None of my devices r active on any screen . 

5 Replies
redchiz1
Elite

If you want  to switch from one device to another when you have reached your limit - one, or three, depending on whether you have the NOW Boost - then you need to completely close down the stream. This varies from device to device, just stopping, or switching to watching something else will not necessarily do that as the stream may continue in the background. 

gavs82008
Legend 5
Legend 5

@Navdhillon 

Just to follow up from @redchiz1  you will need to completely close the app. 
So when you exit you want the “do you really want to leave?” message. 

FYI that I do not work for NOW, just a NOW customer trying to help
redchiz1
Elite

@gavs82008 It does depend and vary on the app.

gavs82008
Legend 5
Legend 5

@redchiz1 

Very true, it seems to get that message I was talking about it would be on a Amazon fire stick or Smart TV.

Otherwise on a phone it’s more faster to force close. 

FYI that I do not work for NOW, just a NOW customer trying to help
redchiz1
Elite

Yeah, I get Leave/Stay if I use the back key on my LG TV app. But I do have to click back several times. On other devices I find you don't get that, so I always click/tap Home and then swipe out.