Premier League Years Partial Picture

[Sam1]

Hi all. When trying to watch Premier League Years only part of the picture is on screen.  It’s like it’s zoomed in and I’m getting about an eighth of what should show up. This happens on different TVs, different ways of streaming and if I try to cast it. Any help much appreciated. 
Thanks, Sam. 

[schnapps]

Hi @Sam1 

I am assuming this in on NOW Sports on Demand and not live ?

If so, which season is it happening on, where i will check it on my NOW box if i am seeing the same picture issue ?

To save me going through the complete stream can you also give me a time stamp where it begins or is it the the full episode stream ?

[Sam1]

Hi, yeah it’s on Now sports demand and it’s the early 90s episodes that it happens on. It was 95/96 I tried to watch earlier and it was right from the start. Thanks for replying. 

[Saint1976]

@Sam1 which episode? I've just played episodes 30 & 31 without issue.

[Sam1]

It was 95/96 I was trying to watch earlier but it happens with most if not all of the 90s episodes. I started an episode from the early 00s and the one of last season and they played fine for me. Thanks for replying. 

[schnapps]

Hi @Sam1 

Give me 10 minutes and i will check this episode on my NOW 4K Smart Box.

[schnapps]

Hi @Sam1 

Yep seeing the same problem.

@Izzie-T of the NOW Content Team can this be investigated please.

Thanks.

[schnapps]

Hi @Izzie-T 

According to @Sam1 it's more than one episode so you may have to go through all the early nineties and up to early 2000's (unless Sam 1 quantifies each episode affected).

I only checked episode 4 (95 - 96 season).

[Izzie-T]

hi @schnapps @Sam1 @Saint1976 

I am reporting this to the tech team now. Hopefully they will solve it soon.

Will update you Monday. 

Thank you.

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[Izzie-T]

Hi @Sam1 @schnapps @Saint1976 

If you can tell me what other Ep having the issue that would be great. Due to compacity reason, we are not able to go through each eps. 

Thank you for your understanding

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[Izzie-T · Accepted solution]

Hi @Sam1 @schnapps @Saint1976 

the ratio of the video is fixed.

Thank you for your message again.

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

[Sam1]

Thanks Izzie, I’ve just started an ep and it’s working fine. 

[Saint1976]

@Sam1 having checked on all my devices it's the same.

@Izzie-T can you please check Episode 4 of Premier League Years (image below of the folder) as the picture is zoomed in. Many thanks.