28-01-2022 12:10
Hi all. When trying to watch Premier League Years only part of the picture is on screen. It’s like it’s zoomed in and I’m getting about an eighth of what should show up. This happens on different TVs, different ways of streaming and if I try to cast it. Any help much appreciated.
Thanks, Sam.
Solved! Go to Solution.
31-01-2022 8:34
Hi @Anonymous User @schnapps @Saint1976
the ratio of the video is fixed.
Thank you for your message again.
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28-01-2022 12:36
Hi @Anonymous User
I am assuming this in on NOW Sports on Demand and not live ?
If so, which season is it happening on, where i will check it on my NOW box if i am seeing the same picture issue ?
To save me going through the complete stream can you also give me a time stamp where it begins or is it the the full episode stream ?
28-01-2022 16:01
Hi, yeah it’s on Now sports demand and it’s the early 90s episodes that it happens on. It was 95/96 I tried to watch earlier and it was right from the start. Thanks for replying.
28-01-2022 16:05
It was 95/96 I was trying to watch earlier but it happens with most if not all of the 90s episodes. I started an episode from the early 00s and the one of last season and they played fine for me. Thanks for replying.
28-01-2022 16:20
Hi @Anonymous User
Give me 10 minutes and i will check this episode on my NOW 4K Smart Box.
28-01-2022 16:55 - edited 28-01-2022 16:55
Hi @Izzie-T
According to @Anonymous User it's more than one episode so you may have to go through all the early nineties and up to early 2000's (unless Sam 1 quantifies each episode affected).
I only checked episode 4 (95 - 96 season).
28-01-2022 16:57
hi @schnapps @Anonymous User @Saint1976
I am reporting this to the tech team now. Hopefully they will solve it soon.
Will update you Monday.
Thank you.
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28-01-2022 17:00
Hi @Anonymous User @schnapps @Saint1976
If you can tell me what other Ep having the issue that would be great. Due to compacity reason, we are not able to go through each eps.
Thank you for your understanding
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.