Portrait artist of the year season 9 episode 9 unavailable

[MyTellySnapped]

Both on my NOW TV app and my NOW TV phone app its not possible to watch Portrait artist of the year S9 Ep9.

On the TV Error code OVP_00009 ‘no assets for required device capabilities’ message comes up when i select S9 Ep9.

On the phone its not available to view or download.

Can you tell me why this isn’t watchable and make this available please?

[gavs82008]

@ContentTeam can you investigate for @MyTellySnapped ?

[ContentTeam · Accepted solution]

Hi @gavs82008 @MyTellySnapped @Jackie @TVbarmy @OpenRoadMusic 

thanks for bringing this up, episode 9 is now playing. Please let us know if the problem persists for you

[MyTellySnapped]

Thank you very much indeed 

[JayceyF]

I have it too - is this under your 'Continue watching'?  I think that's the issue - no new episodes are available for anything.  (Two other posts on this - hopefully NOW will get their finger out and DO something!)

[MyTellySnapped]

I looked for it via search function and also in ‘my TV’ 

very disappointed about it

thanks for your message 

[OpenRoadMusic]

Me too! Disappointed.

[TVbarmy]

We are also really frustrated by this.  I chucked the remote at the telly after numerous reboots, powering off and ons, trying to access via pc etc,etc. Grrrrrrrrrrrrrrrrrrr!  I'm too old for all this techy nonsense and Big Brother tracking.  I'm off to watch the plants growing in my garden.  far more entertaining and free!

[Jackie]

I spent ages with the online help person troubleshooting, downloaded the app, tried on multiple devices. The problem seems to be with the episode and not the app.

I hope its fixed soon

[MyTellySnapped]

Thank you for sharing / replying- hoping NOW will fix this issue so we can get to see it - especially as it was the final!!!!