How very polite of you to completely ignore my post but acknowledge the people who posted before and after me...lovely way to treat a new customer. No kidding it takes a while for you guys to sort these things out, it’s still not sorted. It’s bad enough to not have an issue resolved within 24 hours but I didn't have to look very hard to see posts date back as far as May reporting the same problems that still haven't been dealt with. What a shame, it seemed like a great service and I was looking forward to using it but this is an awful first impression.
We're very sorry I'm sure this must have been accident but I do apologise that you were not included in the earlier post. We do apologise for the time it has taken recently to resolve some of the issues. All the sound issues are being looked into and we hope to have them rectified as quickly as we can.
Sorry that this has dampened your first impression of us. Hopefully watching Justified which is brilliant can get you back on our good side?
Thank you for your co-operation whilst this is being looked into.
NOW TV Team
I have three NowTV devices, that all suffer from this infernal sound dropout issue! My fibre internet connection is stable and there are no similar problems with any other streaming services that I receive (Netflix UHD and Amazon Prime).
The stuttering sound (for wants of a better description) really impairs the viewing enjoyment and coupled with the somewhat poorer (picture) stream quality, provides a rather lacklustre experience!
The time span of these reported issue worries me, as there seems little that you are able to do to fix the problem.
As much as I enjoy the programming content of your entertainment package, I (and many others I feel) will eventually tire of the problem and ditch the service in favour of the higher stream qualities offered by other providers, in what is now a very competitve market!
Please, I emplore you! - sort out this issue soon!
@Jthomson777 As I understand it different devices receive different streams for the same episode of a series. If it plays fine on your iPhone it doesn't mean it should be fine on the PS4 as you've noticed. Also I've not previously found the issue to be related to all episodes of a series. You should list the episodes and platform you have issues with so that the technical teams can look at the specific issues.
Still getting audio issues. Watching Boardwalk Empire via PS4 and the sound is bubbly, with a stutter on the top end of all dialogue. It's not unwatchable but it's really really annoying! This doesn't happen with any other service or with DVDs or Blurays, so I presume it must be the stream quality. I've got 200mb fibre, so it's not my connection.