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Anonymous User
Not applicable

‎08-10-2022 4:18

Poor quality streaming with pattern across video.

I'm getting low quality live F1 video even though i pay for the boost, and across the screen especially in the darker areas the is a red pattern across the screen, its really distracting. 

how can i fix this as theres no point in me paying for boost if its low quality anyway? 

Thanks,

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2 REPLIES 2
redchiz1
Champion 2

‎08-10-2022 12:04

Which device is this on, or is this across more than one?

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gavs82008
Legend 5
Legend 5

‎08-10-2022 12:53

@Anonymous User 

As @redchiz1 asked what device are you using? 
Some devices aren’t fully supported for 1080p via boost.

https://help.nowtv.com/article/what-is-now-boost

No. The HD and Surround Sound features of Boost aren't available on any of the following devices that you can watch NOW on:

  • PC/Mac
  • iOS or Android mobile devices 
  • Amazon Fire & Fire HD tablets
  • Roku devices other than Roku Express or Roku Streaming Stick
  • Chromecast 2nd generation.
FYI that I do not work for NOW, just a NOW customer trying to help
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