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Anonymous User
Not applicable

Poor Quality Viewing

There is nothing wrong with my internet or TV. Same problem on my BT box nd now TV box.  Netflix HD is perfect whereas Sky Sports on Now TV is unwatchable, constantly buffering and definetley not HD!

 

Used to be great but not any more. Certainly not wortn the £33.99 month I'm paying when 80% of the time it's buffering or pixelated.

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

Don’t watch NOW via BT so I can only give the standard troubleshooting.

 

Have you tried to unplug the BT box and also the router for a few minutes?


This link for BT NOW customers indicates that you need to go to BT directly to sort out any issues with watching NOW on the BT box.

 

https://help.nowtv.com/article/bt-support

 

https://help.nowtv.com/article/contact-bt

FYI that I do not work for NOW, just a NOW customer trying to help