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Dreamz
Newbie

Player not working on Amazon firestick

Hi, 

 

I've downloaded the app and signed up to now tv

 

However every time I'm trying to watch a movie it's giving me an error message there was an error with the player 

 

I've tried switching the app off and goin back in and switching off the firestick too but keep getting the same message. 

 

Any ideas? 

6 Replies
Enapace
Expert 2

@Dreamz 

 

Have u tried force stopping the app in the menus. Can't suggest anything else as it seems fine for me on the Firestick watched Bad Boys last night.

Dreamz
Newbie

Yeah I've tried force stop and resetting the stick

Josefina
Advocate

Does it happen with every film? Im trying to watch "i trapped the devil" today and I keep getting the same error. I watched "birds of prey" last night no issues and have a stable fibre connection.

 

gavs82008
Legend 5
Legend 5

@Dreamz @Josefina 

 

Try deleting and reinstalling the app?

FYI that I do not work for NOW, just a NOW customer trying to help
Josefina
Advocate

Im thinkings its the fire stick rather then then nowtv. Tried reinstalling but other apps are playing up now. 

Think I'll just go back to a nowtv box instead.

Thank you for tryibg to help 🙂 

 

gavs82008
Legend 5
Legend 5

@Josefina 

Have you tried setting the Fire stick back to factory settings?

 

This is more likely going to squash the bugs on the device than simply deleting and reinstalling the app. 

FYI that I do not work for NOW, just a NOW customer trying to help