cancel
Showing results for 
Search instead for 
Did you mean: 
Lucy10
Advocate

Re: Paid for MUFC VS LFC

After trying to speak to live chat twice, and twice being disconnected midway through the chat, I put in a complaint, asking for a refund or credit note. They've just emailed me now to say a £9.99 credit note will be added to my account. They'll probably tell you that you can't get a refund but if you push them they'll give you a credit note.

Trpearse
Advocate

Re: Paid for MUFC VS LFC

How can I get a refund....

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: Paid for MUFC VS LFC

@Trpearse 

Check 2 posts up from yours, you will see I have posted a couple ways to get in touch with NOW staff.

Trpearse
Advocate

Re: Paid for MUFC VS LFC

I don't have any posts, or I can't see any...

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: Paid for MUFC VS LFC

@Trpearse 

Your post was asking for a refund, I said check the post up from yours in this thread.

 

 

 

 

The only way you’ll get a refund or credit is to contact NOW directly.

 

Either by live chat, which is very busy. Just make to click “chat online “.

https://help.nowtv.com/article/how-to-submit-a-complaint

 

Or sending an email to customer support. Address in the below picture.

gavs82008_0-1620127687235.jpeg

 

 

Aoliver
Mentor

Re: Paid for MUFC VS LFC

Same here don’t know how to ask where to go?

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: Paid for MUFC VS LFC

@Aoliver 

Look at the post directly up from yours. You will see that I have posted 2 ways of getting in touch.

Aoliver
Mentor

Re: Paid for MUFC VS LFC

Got it refunded really quick with a link posted 👍🏻

tommpiethompson
Occasional Poster

Re: Paid for MUFC VS LFC

Can I have a refund for cancelled L/Pool match

0 Thanks
Reply
gavs82008
Legend 5
Legend 5

Re: Paid for MUFC VS LFC

@tommpiethompson 

This is a customer forum, so you will have to speak directly to NOW staff about a refund. 

Have a look roughly 5 posts up from yours and you’ll see that I have posted a couple ways to get in touch.