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lockmatt
Regular 5

Re: PICTURE BREAK UP ON SKY SPORTS CHANNELS NOW TV???

the picture break up was a joke last night watching the england v spain match,sometimes happening 3 or 4 times a minute,ive also noticed which i have never had before these colour patches also appearing on the coverage,like red and blue streaks,sort this issue out now tv,it has been going on for a long time now and the list of people complaining about it is growing,SO SORT IT OUT NOW TV!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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lockmatt
Regular 5

Re: PICTURE BREAK UP ON SKY SPORTS CHANNELS NOW TV???

picture breaking up and green screen watching the basketball this morning on arena channel,this is getting beyond a joke now,is nobody from now tv going to address this ongoin issue

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fozzybear72
Contributor 2

Re: PICTURE BREAK UP ON SKY SPORTS CHANNELS NOW TV???

Like this? (attached file).

It's been an issue for months. NOW TV couldn't care less.

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lockmatt
Regular 5

Re: PICTURE BREAK UP ON SKY SPORTS CHANNELS NOW TV???

@fozzybear72 yes thats what im getting,also the picture breaking up and green screen,im using the black smart box on a wired connection,this really is a joke now

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lockmatt
Regular 5

Re: PICTURE BREAK UP ON SKY SPORTS CHANNELS NOW TV???

PICTURE BREAK UP AGAIN WATCHING SKY SPORTS NEWS,

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fozzybear72
Contributor 2

Re: PICTURE BREAK UP ON SKY SPORTS CHANNELS NOW TV???

Just tried to highlight this issue to someone on online chat.

"Reduce the number of devices in use". "Stop any large downloads". Man Frustrated Wow. Stop taking me for a fool.

Suffice to say, the chat ended there. Trying to get this issue highlighted a bit further up the chain.

Again, if anyone from NOW TV are reading this, please view the attached picture. This is originally from user 'bowen159'. I have these exact same issues. This is not just one person having these issues.

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fozzybear72
Contributor 2

Re: PICTURE BREAK UP ON SKY SPORTS CHANNELS NOW TV???

This IS an issue with the SS Main Event channel.

I watched the first 5 minutes of Chelsea v Palace on Sunday  on the Main Event channel. The patches of colour (again, please view attached photo) on screen were evident. I decided to switch to SS Premier League to see if the issue was there as well. It wasn't. I watched the whole game without issues.

I also tried an old NOW TV box (2400) that I had in storage. The issue was there with this box as well. I've tried LG TV app, Xbox app and an old NOW TV box now. The smearing/pixelation issue happens on all three.

There is also still problem with the Sky Sports golf channel and has been for at least 6 months+. Every second or so, parts of the screen will change brightness. This issue is different from the patches of coloured pixels that appear on the Main Event channel. The issue that is evident on the Golf channel is not evident on the Main Event channel and vice versa.

It's not any issue at my end. If that was the case, why would certain channels be OK over others? Sick of NOW TV passing the buck here. I've got 15 days of my current pass left. If the issues are still there (or I at least get some sort of response that something is being done) at the end of this then my account gets closed and you lose a customer.

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JBee2
Occasional Poster

Re: PICTURE BREAK UP ON SKY SPORTS CHANNELS NOW TV???

I find the picture quality of Sky Sports channels on NowTV to be very variable.  If other providers can stream reliably and at a high quality then why can’t NowTV?

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fozzybear72
Contributor 2

Re: PICTURE BREAK UP ON SKY SPORTS CHANNELS NOW TV???

Pass cancelled. I've had enough of your below par service.

You also can't be bothered to answer my complaint that I made after I was patronised on your live chat. I'm sick of you not taking customers concerns seriously. I've tolerated this pixelation problem for two full months (£68 of my money) now. I'm sick of wasting my breath bringing the issue up time and time again.

An offer of one further month for £16.99 wasn't enough to keep me. Cheerio. 

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Community Manager
Community Manager

Re: PICTURE BREAK UP ON SKY SPORTS CHANNELS NOW TV???

Hi All, 

We're very sorry for the inconvenience this has caused, and the delay in providing a resolution to this issue. 

Our teams are investigating the root cause of this problem. They would appreciate some help in understanding the frequency of this issue. Does it appear once and disappear or is it intermittent or constant? 

Many Thanks,

Karl

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