25-05-2023 6:57
So now episode 20 and 22 are now missing!! What am i paying for here with the entertainment package??
please sort ASAP otherwise I’ll be seeking refunds.
27-05-2023 19:59
You’re always best to speak to staff directly on live chat or email support. As the “ContentTeam” do come on to post but only when they are tagged in and more importantly available to do so.
Live chat by clicking “chat online” within the green box. Don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
Address for support in the below picture.
29-05-2023 20:52
@ContentTeam any updates yet? Is the episode on Wednesday even going to be there?
30-05-2023 18:37
@ContentTeam any update? Over 20 days now without information or a satisfactory resolution.
30-05-2023 18:54
Since the Team seem to be “on holiday” have you complained through one of the methods in my post earlier?
30-05-2023 19:06
30-05-2023 21:27
Yup, 2 weeks ago with the same response with a promise to email. I was invited to reply using the same subject in title and they would get back to me. I’ve replied 3 times in the last couple of weeks and had no reply.
31-05-2023 13:27
They are on 😄 whoop. Happy watching