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RJH_
Newbie

OUT OF SYNC/DELAYED SOUND ???

This is the third time I have tried to reinstall NowTV and the third time it's not working. The episodes (particularly RuPaul's Drag Race) take forever to load and when they eventually do, the sound is out of sync and delayed - it is extremely irritating when watching. 

Does anyone know how to fix this??? I've tried to delete the player, reinstall, restart my laptop, delete my account etc etc ... help!! What else can I do? 

Thanks! Smiley Embarassed

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tori12
Advocate

Re: OUT OF SYNC/DELAYED SOUND ???

It isn't any of your devices it's the service itself. I've had sound issues for over a week with Drag Race, Criminal Minds, The Wire and Black Panther. I sent in a complaint about 3 days ago and asked when this issue would be fixed but I've yet to hear anything back. 

If you check the 'no sound' tag on the community you'll see many people are having the same problem.

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tori12
Advocate

Re: OUT OF SYNC/DELAYED SOUND ???

It isn't any of your devices it's the service itself. I've had sound issues for over a week with Drag Race, Criminal Minds, The Wire and Black Panther. I sent in a complaint about 3 days ago and asked when this issue would be fixed but I've yet to hear anything back. 

If you check the 'no sound' tag on the community you'll see many people are having the same problem.

RJH_
Newbie

Re: OUT OF SYNC/DELAYED SOUND ???

Ah I see! Well that is rather annoying considering we pay for this ... Thank you for your reply! Hopefully they'll fix it soon!

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PeteBram
Advocate

Re: OUT OF SYNC/DELAYED SOUND ???

Yep me as well...Sheffield. .

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ColinDav
Mentor

Re: OUT OF SYNC/DELAYED SOUND ???

well that was a 2018 thread and can't find a new one, so YES it's happening to me....

"Glad" it's not just me....

confirmed it's at least 3 shows.

 

This is on my Stick - works ok on my tablet.

 

(can this be marked as unresolved?? or start a new thread? anyone else find this NowTV community site incredibly slow to load?!)

ColinDav
Mentor

Re: OUT OF SYNC/DELAYED SOUND ???

OK, 

 

All sorted... Turned out it was on my chromecast too.. ! 

Very odd not sure how that would work , even when I turned the speakers off.

 

Anyway .... Turn everything off... Router, speakers, now, chromecast, TV... And back on...

Sorted. 

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MarkWills
Newbie

Re: OUT OF SYNC/DELAYED SOUND ???

yes, restarting every device indeed works, however, I can’t do this every time the sound doesn’t sync.

 

Very frustrating indeed to the point I have now stopped using NOW TV.

 

very disappointing!

 

 

 

 

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