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Anonymous User
Not applicable
‎03-08-2020 19:13

Now tv will not play specific movie

I use NowTV via Apple TV. I can watch almost all of the films, however, every once in a while, a certain film will not play.

 

For instance, I am trying to watch Lion King, which I watched on the same device 6 months ago, and every time I press play, a black screen appears and it read, “Sorry but it is not possible to play that piece of content at the moment; please choose another title to watch”

 

the strange thing is, I can play the same film on another device such as my phone of iPad. 

Any advice would be helpful. 

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1 Reply
Izzie-T
NOW Team Member
NOW Team Member
‎04-08-2020 10:36

Hi 

 

Lion King & Toy Story 4 with Apple TV is under a planning improvement with Apple, due in Oct 2020. 

 

The solution is to use other type of device to watch these 2 films at present.

 

We are sorry for the inconvenience. 

 

Thank you for your message.

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