23-07-2020 18:01
Ok so I’m really annoyed with now tv. So for a few wks I cannot watch the lion king or toy story. Error msg. Was told to do a few things then get intouch with nowtv via twitter. I did. And someone was trying to help. Then stopped. So I msged a few times. And just got a reply to start with my query from the beginning! Top
it off I just got a msg on my LG tv saying from the 24th Aug I can no longer watch nowtv.
23-07-2020 20:03
@Anonymous User
Yes NowTV have decided to take the decision to no longer support older style LG TVs
23-07-2020 20:16
Then what are we supposed to? Purchase a now tv stick at extra cost
23-07-2020 20:23
@Anonymous User
I would hope that NowTV offered a voucher or offer towards the cost of a Now TV Stick but yes you will need a NowTV Stick or another device capable of watching NowTV if you wish to continue using the service. I would recommend a Roku Express or Streaming Stick so you could also use Prime Video as well.
29-07-2020 14:44
Hi @Anonymous User
Thanks for posting.
There is a known error with Toy Story 4 and the Lion King, it's fixed on most devices but sadly some LG TVs are still unable to play it.
If you have any other devices it should still work on those but I understand you just want to watch it on your TV.
As you've seen the app will be unavailable on some older LG TVs in the future, sadly it's not going to be possible to keep the app secure and up to date on these devices anymore.
If your LG TV is your main device then speak to Live Chat, explaining you've seen that you're TV will not be supported in the future and they maybe be able to help you out with a NOW TV Stick.
Thanks
Simon