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Anonymous User
Not applicable

‎10-11-2020 21:56

Now tv freezing when selecting pawn stars season 20

Trying to watch an episode of Pawn stars Season 20 but once I have clicked onto pawn stars and then season 20 the app freezes until I press a few buttons and manage to get back to the home screen.

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4 REPLIES 4
Izzie-T
NOW Team Member
NOW Team Member

‎11-11-2020 8:43

Hi @Anonymous User 

 

please confirm if you have done the basic troubleshoot for unplug device/uninstall app, clear all history on device, smart TV & app. 

 

If it is still happening, please confirm the below:

 

• If basic troubleshooting is done
• Content name
• Ep numbers
• If possible also timing of the problem happens in Ep
• Device types
• If stick or TV, also the TV model and brand
• Area: UK or ROI
• Image or video of problem if possible


Thank you.

*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

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Anonymous User
Not applicable

‎21-11-2020 17:19

In response to Izzie-T's comment

I am also still getting this problem please help

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Izzie-T
NOW Team Member
NOW Team Member

‎23-11-2020 11:04

In response to Anonymous User's comment

Hi @Anonymous User  @Anonymous User 

 

Can you please confirm what device you are using please?

 

And do you mean the whole S20 is freezing on you, how it freezes, please? would you be able to send me some photos, please?

 

Thank you.

 


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

 

 

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Anonymous User
Not applicable

‎20-11-2020 15:37

I am also getting this problem did you get it working? 

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