Now tv box

[Kirsty21]

Is anyone else having problems since the software update? My box was working fine up till this point now it’s saying it’s lost wifi connection all the time, when I know it’s not the wifi coz everything is working tidy to the wifi? It’s driving me nuts 

[gavs82008 · Accepted solution]

@Kirsty21 

As a couple of suggestions and I know you said it’s not your Wi-fi but you could try turning your router off and on along with the box for a few minutes.

If that definitely fails I would perform a factory reset to the box just to give it the kick so to speak, it’s extreme and you’ll need to start from scratch with logging into apps etc again. But it’s a solution that often works.

https://help.nowtv.com/article/hard-factory-reset-now-box-stick

[Kirsty21]

Thank you I’ve just reseted the box, I’m praying it works 

[Kirsty21]

It’s started doing it again, but my daughter is on the xbox upstairs and she’s got no problems, it’s driving me nuts now, can’t watch nothing without it saying wifi lost or just kicking me off and going straight to the now main screen, 😡😡

[gavs82008]

@Kirsty21 

Very odd! 
What type of NOW box do you have? Are you able to connect via Ethernet cable? 

[Kirsty21]

The black box, it’s only been since the software update, ohhh I didn’t think of that I’ll go and get it now