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Anonymous User
Not applicable

Now tv box cuts off every 30 minutes

Can anyone help please?!  I've been using my Now tv box successfully for quite a while, maybe a year.  A couple of months ago, however, it's developed this very annoying habit of cutting out every 30 minutes and going back to the blue menu screen.  It does this with every tv channel.  It does not do this with any of the radio channels I listen to, which it will play happily for hours until I decide to switch off.  I have searched through the menus on the box and cannot find anything like a timer which I could switch off.  Might this have something to do with companies' reduced broadband speeds because of the lockdown?  Does anyone else have this problem?  The only way I can watch a programme/channel for more than 30 minutes is to remember to put the programme on pause for a few seconds before the 30 minutes is up, then start it up again.  It's driving me mad!  

22 Replies
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Because you mention radio stations i am assuming you are using a NowTV Freeview Smart box with the blue NowTV logo on the top of the box casing.

 

What i would be inclined to try first is to unplug all the cables from the box (including TV aerial, HDMI cable and power lead) then reconnect everything back together again (keep all cables separate from each other to avoid any cable interference).

 

Then go into the box menu settings and rescan the TV & Radio channels.

 

If you are referring to any channels or Apps via the internet, then maybe try steps 6 and step 4 in this order from the link below (but instead of selecting Automatic in step 4 try starting at something around 2 or 3Mbps).

 

Other than a full factory reset i don't know what else to suggest, apart from if you have another TV in the house with an incoming TV aerial, then has a temporary test check if the same symptoms persists as a matter of trial by elimination when using the nowtv box.

 

https://help.nowtv.com/article/troubleshooting-now-tv-box-stick 

Anonymous User
Not applicable

Thanks Schnapps.  The TV is not a smart tv, and the now tv box is black, not blue.  I have unplugged everything and put it all back, no joy.  

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

If that's the case try all the steps in the trouble shooting guide link that i posted on my first reply

Anonymous User
Not applicable

Thanks.  I will try.

Anonymous User
Not applicable

Hi

 

I am having the same issue with mine, did you find a way to fix it?

 

Thanks

Anonymous User
Not applicable

Hi Chris McK

 

Unfortunately, the problem persists! 😕  It did seem to happen around the time that some broadband suppliers said they were making changes to the supply to be able to cope with the lockdown.  I can only think that that's what's causing it.  I had another look at the settings in the box yesterday but, after precisely 30 minutes, it closed the programme I was watching, and went back to the home screen.  I have unplugged everything, switched everything off and on again - no joy.  (Sigh!)

ukbobboy
Legend

@Anonymous User  @Anonymous User  @schnapps 

 

Hey B4 & Chris (Schnapps for info)

 

Guys, is it possible that you both have the same ISP?   If so, your problem could be caused by your ISP's use of bandwidth limiting (rationing) techniques.

 

ISPs tend to pull stunts like this without informing their customers, and to see if anybody notices, i.e. get away with it.

 

 

UK Bob

 

 

CrazyCats
Advocate

Mine does the same thing. Takes forever to watch a movie as it also jumps back 10 minutes. Black box probably had it 2yrs. I was just gonna buy a new one. 

Whats ISP? Not technical at all. Is that your provider? I’m with Virgin media on a medium pack 100m fibre 

@ukbobboy @schnapps @Anonymous User 

Anonymous User
Not applicable

I have recently been experiencing the same issue. Has anybody managed to find a solution? 

thanks 

Mobiius
Advocate

I'm having the same issue, on multiple NowTV boxes, using WiFi and Ethernet. Both boxes have been factory reset multiple times, and the same issue persists. I can use my Amazon Fire TV stick in 4K all day long with no issues so Internet speeds/bandwidth is not the issue. Its so annoying that no-one has a solution to this issue. 😞

 

 

(And dont get me started on the fact that Sky have subtly removed HD and placed it behind a paywall...)

Anonymous User
Not applicable

My box also started doing the same!!

 

Has anyone found anything that works?

Anonymous User
Not applicable

Had now tv box for a year started doing this with watch list programmes the other day after I got a day sports pass that I had to start on the iPad before it would work on tv. 

Anonymous User
Not applicable

Hi all, sorry to jump on the thread but yesterday I started having the same problem- has anyone reached a solution yet??? It is driving myself and my husband insane 

Mobiius
Advocate

Of course we have no solution.

 

It seems Sky/NowTV don't really care.

Anonymous User
Not applicable

Me too!!! Mine started this yesterday... Though it's every 5 minutes which is completely rubbish!!! And there's noone to call to ask for support...I mean seriously, why offer a service that there's nobody to help when it goes wrong? Directing people to a community forum for us all to faff about trying to get answers ourselves (whilst we're paying NOW TV for us to come up with answers by the way) is ridiculous. 

I wish I hadn't changed to their broadband now... Just hope it doesn't break down. 

 

Sorry for the rant peeps! Just hate it when companies don't help their customers. 

 

I take it noone has a solution then? 

Anonymous User
Not applicable

I’ve just finally managed to get through to the tech people - mine started
yesterday as well - it would seem there are quiet a few of us having this
problem - ‘apparently’ they are dealing with it which I truly hope they are
as if they don’t I will be requesting a refund the period of time this
continues
Mobiius
Advocate

Don't hold your breath, both my boxes and my mothers all started doing the same thing around the same time.

 

And don't get me started on the fact that they quietly pulled the HD channels and now charge extra for them...

 

I tell you, I wish the NowTV app was on the Amazon stick so I can throw these crap boxes in the bin.

UKTVPlayapp
Expert

Same with now tv smart box with Freeview.

Anonymous User
Not applicable

Been having this problem for months now!

Was initially every 30 minutes, but now it is every 10 minutes. 

Got through to an adviser!!! Who was no help whatsoever, who kindly told me to go to their online chat / technology department which is all automated, and about as much use as a chocolate teapot. 

Wouldn't mind so much as only use it for UKTV, but also for Sky sports, which I have just forked out £33 for!!

Disgraceful service and will be demanding a full refund.