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Glow
Advocate

No assets for required device capabilities

Surely this has to be a Now issue, never seen this with Netflix or Amazon? 

It's very frustrating when you get far into a series and then all of a sudden apparently episodes are missing?? 

19 Replies
gavs82008
Legend 5
Legend 5

@Glow 

Not sure about the title of the thread and what it means. 

For episodes of a season to leave Sky (Not just NOW) is perfectly normal, especially when it’s not a Sky original. What is the name of the show your referring to?

FYI that I do not work for NOW, just a NOW customer trying to help
Glow
Advocate

That's what appears on the screen, along with error code OVP_00009.

It's manifest. So far season 2 episode 2, 5 and 11 all saying the same thing, when Google'd the error claims to indicate it's missing episodes.

It doesn't make sense as to why only a few are unavailable but the rest are? 

Reading on here and other sites there has been a few programmes reported the same, again I've never heard or seen of the same happening with any series on sky direct, Disney plus, Netflix or Amazon prime? 

Please sort this out Now TV! 

Can Now help with this?

gavs82008
Legend 5
Legend 5

@ContentTeam 

Can you take a look for @Glow ?

Also @Glow feel free to do some additional chasing with the contact NOW methods in my post to @memyselfandi1 . That way it's another form of it being reported. As I have seen, many threads with that error message recently. 

FYI that I do not work for NOW, just a NOW customer trying to help
Andy888
Mentor

Ditto and episodes of FBI International too

Mike55
Advocate

Hi. I have this issue with FBI

gavs82008
Legend 5
Legend 5

@Mike55 

Then report to staff using the methods from one of my posts up thread.

FYI that I do not work for NOW, just a NOW customer trying to help
memyselfandi1
Advocate

I cant watch S2 Episode 12 of Manifest, same message with error code OVP_00009 What is the reason for this.

gavs82008
Legend 5
Legend 5

@memyselfandi1 

You’re not speaking to staff when you post on the forum I’m afraid. For any streaming issues your best to go onto live chat and report the fault.

Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

Or email support using the address in the below picture.

3AAA8DE1-51C6-46D6-B7C0-77062EC723A7.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help
memyselfandi1
Advocate

Thanks for your reply, just thought someone would know why.

RoyB
Legend

@memyselfandi1 

Someone does, or someone will, and then they will fix it.

And the @ContentTeam will pop up and announce this, but nobody else concerned posts here.

The main job of us support providers here, all customers like you, is to act as a signpost to the Broadband team, and to Live Chat, both of which seem to be unreasonably difficult for posters here to find unaided 😢

Every so often, though, we can do a little better than that; in this case, by assuring you that it seems to be a problem with Manifest alone, it isn’t you, it’s Now who have the issue here, and you are not alone in having it, as other people have reported the same thing.

But as to what it is, the best we can say is that one or more episodes haven’t been set up properly, or arrived in a state such that they can’t be set up properly. And there are Now people whose job is to fix stuff like that, and they will.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Leesa
Observer

Also having the same problem with episode 2 of season 2 of manifest. OVP_00009.

I tried speaking with the now TV online chat and it was one of the most painful customer service experiences of my life. They were rude, patronising, unapologetic and just bizarre. Told me to log out, reinstall... All the usual jazz, asked me to log in on my phone to check there and then accused me of having logged in to too many devices. Very strange. Then told me not to log out / restart / etc because that apparently that would cause it.

 

So apparently my TV being able to play all the media except s2e2, with an error message about no assets, is a problem exclusively with my TV and no other customers have had this issue ever.

ContentTeam
NOW Team Member
NOW Team Member

Hi our team is investigating the issue. Sorry for the troubles. Will let know once we have an update soon. 

Mainframeguy
Advocate

For my part, I have cancelled my nowtv account, this was just too much.

I had been getting more and more annoyed by the advertising which wasn't part of nowtv when I first subscribed, so adding inaccessible content was just too much.

I'm sad so be forced to it but have had to join the Murdoch mob and take skystream to get access to the boxsets I was binging.

Disappointed,  but I'll be gladly paying the six quid to be free of ads again 

RoyB
Legend

@Mainframeguy 

£5, the monthly price of Boost, would have freed you from ads on Now 😛

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Mainframeguy
Advocate

Yeah, I was kind of aware, but the point of me being on nowtv was to ve a cheapskate 😉 plus  oost ain't gonna give me the missing content.... this is a very major boob by nowtv tech.

gavs82008
Legend 5
Legend 5

@Mainframeguy 

Hit the cancel button with boost and you’ll most likely be given discounts. Which is how I’ve managed to pay £2 a month for over a year 😎

FYI that I do not work for NOW, just a NOW customer trying to help
Mainframeguy
Advocate

Top tip gave, butbthe crucial issue is the inaccessible content, truly unforgiveable 

gavs82008
Legend 5
Legend 5

@Mainframeguy 

You are much better to report direct with staff via email or live chat.

See below picture for the email address.

gavs82008_0-1670274566230.jpeg

 

 

You can also go onto live chat by clicking “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Mainframeguy 

So Sky never get content issues?

(Asked in a spirit of genuine enquiry)

And while the OVP0009 fallout was pretty widespread, it was one issue, and didn’t last that long, and I haven’t seen anything like that in ten previous years of Now usage.

What this has thrown into sharp relief though, is that we can’t go on with Now customers having expectations of the Community that it was never designed to meet - anyone with an issue that it is clear that only the Broadband helpline or Live Chat can meet, needs to be triaged away before they ever post that issue in the Community 😢

 

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.