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Anonymous User
Not applicable

No assets for required device capabilities

Surely this has to be a Now issue, never seen this with Netflix or Amazon? 

It's very frustrating when you get far into a series and then all of a sudden apparently episodes are missing?? 

20 REPLIES 20
gavs82008
Legend 5
Legend 5

@Anonymous User 

Not sure about the title of the thread and what it means. 

For episodes of a season to leave Sky (Not just NOW) is perfectly normal, especially when it’s not a Sky original. What is the name of the show your referring to?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

That's what appears on the screen, along with error code OVP_00009.

It's manifest. So far season 2 episode 2, 5 and 11 all saying the same thing, when Google'd the error claims to indicate it's missing episodes.

It doesn't make sense as to why only a few are unavailable but the rest are? 

Reading on here and other sites there has been a few programmes reported the same, again I've never heard or seen of the same happening with any series on sky direct, Disney plus, Netflix or Amazon prime? 

Please sort this out Now TV! 

Can Now help with this?

gavs82008
Legend 5
Legend 5

@ContentTeam 

Can you take a look for @Anonymous User ?

Also @Anonymous User feel free to do some additional chasing with the contact NOW methods in my post to @Anonymous User . That way it's another form of it being reported. As I have seen, many threads with that error message recently. 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Ditto and episodes of FBI International too

Anonymous User
Not applicable

Hi. I have this issue with FBI

gavs82008
Legend 5
Legend 5

@Anonymous User 

Then report to staff using the methods from one of my posts up thread.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I cant watch S2 Episode 12 of Manifest, same message with error code OVP_00009 What is the reason for this.

gavs82008
Legend 5
Legend 5

@Anonymous User 

You’re not speaking to staff when you post on the forum I’m afraid. For any streaming issues your best to go onto live chat and report the fault.

Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

Or email support using the address in the below picture.

3AAA8DE1-51C6-46D6-B7C0-77062EC723A7.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thanks for your reply, just thought someone would know why.