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Anonymous User
Not applicable

NOWtv search function is under performing

Hi

 

Please can you improve the NOWtv search function
on the website and the set-top boxes.

 

Quite often there are programs available (from browsing)
and later when I go to search for them, I can't find them.

 

This has been poor for ages, I realised when the set-top boxes
would say "please enter whole titles to find a program"... what?!

 

This is so bad!
The issue is present on the website as well.

 

Example:
I wanted to watch the Extras Christmas Special
(the last episode, which you do have available to view)

 

Typing:
"extras"
"extras xmas"
"extras christmas"
...produces no result for this program.
I have to know the year it was made and enter
"extras 2007 xmas special" for it to find the program.

 

The search is so bad, which is a shame because everything else is really good.
Pleeease sort this!

 

Kind Regards
Rich.

 

 

2 REPLIES 2
Anonymous User
Not applicable

Completely agree. Unforuntately I've seen people on here saying this since 2019 so as usual nowtv seem to be slow sorting out  a bad feature, or for some unknown reason they don't think it's important enough to fix, either way it's really poor from them!

 

Literally this morning I saw a programme i wanted to watch on the highlights of the home page and now, a few hours later, I go to watch it and it's no longer on homepage and the search function won't let me find it. 30mins later still can't find the episode.

 

PLEASE SORT THIS OUT NOWTV!

gavs82008
Legend 5
Legend 5

@Anonymous User 

Send an email to customer support using the address in my signature below. Staff seldom monitor and post on the forum, so they won’t be aware of the frustration.

FYI that I do not work for NOW, just a NOW customer trying to help