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Anonymous User
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NOW TV

I am a NOW customer but want my BT Sports to be HD

9 REPLIES 9
gavs82008
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Legend 5

@Anonymous User 

How are you viewing your BT sports? 

Are you in the UK or ROI?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

UK 

Anonymous User
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Hi there im monika pollakova i can not pay internet from bank because something wrong with my bank card can you send me please pay bills to my adress  so i can  go pay to post office  thanks 

gavs82008
Legend 5
Legend 5

@Anonymous User 

This is a customer forum, it is very rare that anyone from Now TV will monitor and repsond to your post. 

For broadband related topics, you are best to give the team a call

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

UK via Now TV

gavs82008
Legend 5
Legend 5

@Anonymous User 

Ok so to get BT sport is only via BT directly or via EE from your mobile account.  

How have you got your BT sport subscription? 

The last time I used BT sport it is HD by default on the app. 

FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@Anonymous User 

Just to follow up here is some information about the BT sport pass

 

https://www.bt.com/sport/monthly-pass

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I get all my Sky and BT Sports via Now. I have HD with my Sky Sports channels but when I select a BT HD channel for Sports I get a caption saying I need to apply for a BT Sports HD1 package. When I click that option it says I can't!

Thanks your help

gavs82008
Legend 5
Legend 5

@Anonymous User 

To be absolutely clear, you cannot get a BT sport pass via Now TV.

 

You might have the app on your Now TV device, but the billing is most certainly not through Now TV.

 

Like I said all things relating to BT sport but be through BT directly. All that Now TV supplies is a device that BT sport can be used on.

FYI that I do not work for NOW, just a NOW customer trying to help