NOW TV SCREEN ERROR 12

[Sam71]

Hello, my screen is saying: NOW TV currently not available in this country?! Is the system down, etc? 

[schnapps]

Hi @Sam71 

There has been a few reports on this.

What playback devices are you using and are you using a VPN.

Also who is your Broadband provider.

First thing I would try is to switch the power off on the Router for around 30 minutes to acquire a new IP address, just in case NOW can't recognise your IP location.

[Sam71]

Hello there, I’m using a fire tv stick / plusnet broadband. Turned off the router, but still getting the same message. Must be a fault with NOW if others are experiencing the same issue. They don’t even have a contract number, & they’re part of SKY! Unbelievable.

[schnapps]

Hi @Sam71 

I have just noticed this red service banner on the NOW Help Centre (see screenshot below).

NOW is currently playing fine for me, but it must be affecting a lot of customers if this message is up on their website.

[Sam71]

Thanks m8. 👍😎