07-03-2022 17:42
My stick suddenly stop letting my watch anything . It all loads up fine, but when i try to watch anything. It doesn't work.
Ive tried all the tips on the help page already. I even downloaded a Internet speed checker. It fine 60+mb.
I use it every day, nothing has changed it just stop working on the 3rd of this month. This the only way i watch tv.
07-03-2022 17:44
@Anonymous User
Have you tried doing a factory reset to the device?
https://help.nowtv.com/article/hard-factory-reset-now-box-stick
07-03-2022 17:48
07-03-2022 17:52
I know how to factory reset, but i really didnt want to. Due to passwords ect
07-03-2022 18:21
@Anonymous User
If all your passwords are saved to your browser you will be able to view them in the settings of the browser.
The factory reset is a long shot indeed and might not work. However it’s something that staff with NOW will recommend.
You could jump onto live chat or send an email to customer support to explain the situation. Both methods are in my signature below.