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Anonymous User
Not applicable

My memberships will not show on the tv?

Hey there. 
so I have checked my membership and I have the entertainment package.

however, when I try to go into those channels I get the message “You need to set up or add it to your package”.... which it already is?!

 

I have restarted both the box and router to no avail!!

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Anonymous User 

Are you definitely logged in on the TV?

 

Can you see your watchlist and continue watching on the TV app?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Hi @gavs82008 

 

@yes, I’m logged in via the TV..

 

I never watch via the app

gavs82008
Legend 5
Legend 5

@Anonymous User 

What TV do you have?

 

You must be logged into the app on the TV in order use your account.

FYI that I do not work for NOW, just a NOW customer trying to help