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Anonymous User
Not applicable

My NowTV app won't cast to my chromecast

I can connect to the chromecast to view on the TV but it won't play any of the films. 

4 REPLIES 4
RoyB
Legend

@Anonymous User 

 

It would be helpful to know what device the NowTV app is running on, and also to know what “won’t play” looks like to you.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

It's a huawei mate 20 pro android phone and any film. The film plays until I try to cast. 

RoyB
Legend

@Anonymous User 

 

Yes, it should work, but there are a few considerations.


Have you worked through this,

https://help.nowtv.com/article/how-to-set-up-chromecast

carried out all the steps, and met all the criteria?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

Yes, it's worked before a couple of weeks ago.