My Brilliant Friend Episode 4 wont play

[Anonymous User]

Everytime I try to play Episode 4 it says Sorry, something is wrong try again later. It will allow me on my phone but dont want to use my phone. Please help

Thanks you in advance 

[schnapps]

Hi @Anonymous User 

What playback device doesn't play this particular episode ?

This will enable the NowTV Team to investigate this further.

[schnapps]

Hi @Anonymous User 

Just checked this episode on my NowTV 4K Smart box and like you have reported this episode doesn't play showing a message Sorry there was an error in the player with the loading coloured circles.

@Jason-C of the NowTV Team can you pass this onto your relevant Dept to sort out please.

[Anonymous User]

I have this problem too on my Samsung Smart TV on the downloaded Now app. Very annoying. Zero help on the app available. Feels like an afterthought.

[Anonymous User]

Did you find out how to fix this? I have the same issue.

[Anonymous User]

It is a Roku 4200SK box

Regards 

[gavs82008]

@Anonymous User @Anonymous User @Anonymous User 

Pop onto Live Chat, the issue can't be sorted if its not highlighted to Now TV staff.

https://help.nowtv.com/get-in-touch

1. NOW TV account & payments

2. Cancelling or renewing NOW TV Passes

3. Drop down 'How to get in touch'

4. Live Chat

[Anonymous User]

I’m also experiencing the same issue as others.

Contacted Now TV via chat room, was told to reset Now box (using paperclip) but Episode 4 season 1 still doesn’t play on tv. OK via iPad app, though. Big drama needs a big tv but looks like we’re going to have to watch this episode gathered around mobile device. Bizarre !

[Anonymous User]

Thank you, I'll give that a try. But yes, mine will.work on the mobile app but not through roku box on tv. Such a shame. As you say, requires a bigger screen  

[Anonymous User]

I have this exact problem too. Episode 4 won’t play. What to do about it?!