NOW TV is a terrible UX/customer experience. Here's some of the things that have gone wrong - some big, some small - which all make the service worse. Have these things happened to you?
iOS app:
- The subtitles turn themselves back on every time tune in or go to the next episode, like whackamole
- Even when you turn the subtitles on, they are frequently missing or mistimed (specific experience was with Plot Against America)
- You can't see the synopsis of the next episode without navigating back to the main menu and clicking several more things
PC:
- You have to download an app to watch, and then you open the app which redirects you back to the website to search for a programme. The website has no option to remember your log in, so you have to log back in every time. Then the website redirects you back to the app.
Account management:
- It was quick to cancel, which was good. BUT they shot themselves in the foot - I almost restored my membership when I saw a discounted offer to keep me. I clicked on the renew button and it gave me an error!
Even NOW TV's entertainment package - just telly - is more expensive than Prime and Netflix, and has fewer good shows, and yet the tech is far more frustrating and badly designed.
If they are accepting user feedback, surely they can improve any of the above niggling issues. Has anyone else found the same problems?
