so, I have recently renewed my membership for movies and I am using my PC to stream them but whenever I press the start button to start the movie, it doesn't do anything. doesn't even try to load up the movies I know its not my internet that's the issue.
could someone please let me know if using the desktop app even works?
Yes it works. I have a Windows 10 laptop with the Windows Now app (and Windows 11 should be fine also, but I don’t have that) and a Mac Retina with the MacOS Now app, and both are fine.
This doesn’t stop either of them being incredibly flaky for a lot of people though 😢
Don't run Bitstream AV, make sure you have the latest Now app version, make sure Windows is up to date, try a different browser, Edge, Chrome or Firefox, all likewise up to date.
Try with Firefox in ‘no add-ins’ mode, whatever that is called.
Try with Windows in Safe Mode with Networking.
Report back if none of these things work…