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Movies not playing through browser

so, I have recently renewed my membership for movies and I am using my PC to stream them but whenever I press the start button to start the movie, it doesn't do anything. doesn't even try to load up the movies I know its not my internet that's the issue. 


could someone please let me know if using the desktop app even works? 


thank you,


Legend 5
Legend 5


Are you installing the NOW player directly from the website?

FYI that I do not work for NOW, just a NOW customer trying to help


Yes it works. I have a Windows 10 laptop with the Windows Now app (and Windows 11 should be fine also, but I don’t have that) and a Mac Retina with the MacOS Now app, and both are fine.

This doesn’t stop either of them being incredibly flaky for a lot of people though 😢

Don't run Bitstream AV, make sure you have the latest Now app version, make sure Windows is up to date, try a different browser, Edge, Chrome or Firefox, all likewise up to date.

Try with Firefox in ‘no add-ins’ mode, whatever that is called.

Try with Windows in Safe Mode with Networking.

Report back if none of these things work…

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.