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Munkeycop
Mentor

Movies Pass has disappeared from my account

When I try to watch a movie I get the 'Oops something went wrong' issue stating 'Unable to complete purchase on this device'. I've tried device resets and that doesn't fix it.  My year long Movie pass recently expired and I took out a 2-month Vodafone deal. But when I log into the website and check my passes there is no entry at all for the Movie Pass. 

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Del
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Re: Movies Pass has disappeared from my account

Hi, I’ve got a similar issue!

Ive had to seriously tighten spending for urgent work on my house, went on in October to cancel movies, system offered me a 3 months free which I accepted, first month free, second they took money (24/11/19) but no access to it... account shows money due again on 24/12/19 

movie pass not showing up, yet all others I don’t have are so I cannot even cancel again and I cannot cancel payment on online banking as Now are just using my details.... this is not good service!

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Munkeycop
Mentor

Re: Movies Pass has disappeared from my account

I managed to fix this. I used the help/chat function and got through to someone who was able to fix it at their end, only took a few minutes. I can now watch movies again.