14-06-2020 20:55
I have just sat and watched the first 5 episodes of season 11 and then got an error message. When I exited suddenly all of season 11 is gone and I can't watch them anymore. Basically the only reason i paid for this subscription and I've been cut off on the last season!!
Solved! Go to Solution.
01-09-2020 11:20
Hi All,
For Modern Family, This is 100% confirmed end on 27/08/2020.
There was a system issue on date that caused this error.
We are working on taking all the leftover eps off the platform.
All seasons will return Dec 2020.
Thank you.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
28-08-2020 21:41
I specifically subscribed to NowTV for Modern Family seasons 8-10. All clearly labelled as having until September 27 to watch. Halfway through season 9 and now most have just disappeared?! So frustrating and completely unacceptable. I don't want to extend my subscription just to wait until December.
31-08-2020 11:35
Re Series 8 - 10 - I noticed this too and have reported it. Series 9 & 10 contain random episodes and 8 completely disappeared ahead of the expiry date - it has to be a technical glitch. I am waiting for a reply from the customer support people.
My separate thread here: https://community.nowtv.com/t5/Entertainment-Kids-Shows/Modern-Family-Season-8-disappeared-Season-9-...
01-09-2020 11:20
Hi All,
For Modern Family, This is 100% confirmed end on 27/08/2020.
There was a system issue on date that caused this error.
We are working on taking all the leftover eps off the platform.
All seasons will return Dec 2020.
Thank you.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
01-09-2020 16:17
This is very disappointing, and I'd consider it false advertising. It is not the viewers' fault that there was a system error and it's unacceptable that we are being unfairly penalized for NowTV's mistake. I've canceled my pass even though I had a discounted rate through October. I may rejoin in December so I can finally finish watching Modern Family though I'm not sure I want to return given how frustrating and underhanded this all has been.
01-12-2020 14:12
Hi @Izzie-T
As per your response I have checked Now TV and Modern Family isn’t showing. When in December will this return please?
01-12-2020 15:41
Hi @Anonymous User
The return date for Modern Family on box sets including Season 11 is the 28th of December.
01-12-2020 15:42
Hi @Anonymous User
the present timetable in system shows, all S1-S11 will return on 28 DEC 2020.
Thank you.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
04-12-2020 23:02
When in December 2020 will Modern Family be coming back to NowTV?
05-12-2020 9:36
05-12-2020 10:36
Thanks 'gav', I hope you also took time out of your day to scold the second person who asked the question then- or maybe you just gave them the benefit of the doubt and thought *no*, they hadn't found those replies in the thread