Missing channel

[Anonymous User]

I had no problem until yesterday. It’s the only channel affected. Sky living.

keeps telling me I need a pass but I have an entertainment pass

[schnapps · Accepted solution]

Hi @Anonymous User

Seems like a couple of other members have also reported this problem (see link here)

https://community.nowtv.com/t5/Content-Issues-Missing-Episodes/Sky-living-help/m-p/471912

What device are you using a Apple TV or NowTV box ?

[Anonymous User]

Hi

I’m using Apple TV and haven’t had this problem before yesterday. So annoying!

[schnapps]

Hi @Anonymous User

I will tag @Anonymous User of the nowtv team to look into it on your behalf.

I don't use my Apple TV anymore and apart from the basic suggestions like rebooting both your ATV and router and if using ATV 4 or newer try removing nowtv App and re install again.

I doubt the above will make any difference, but no harm in trying whilst awaiting a reply from nowtv.

[Anonymous User]

First thing I did but as you thought no luck.
Thanks for the help.

[Anonymous User]

Hi, 

Have raised this to the necessary teams to look into and fix, 

thanks, 

[Anonymous User]

Hi

Have spoken to our relevant teams and they have informed us that, Sky Living is now Sky Witness, althought the logo hasn't changed yet. 

But the channel is now playing fine on Apple TV. 

Thanks,

[Anonymous User]

Thanks. Today it came back on right away for the first time so back to normal🙂