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Anonymous User
Not applicable

Missing Hayu Content

I am having issues with several shows on the Firestick NOWTV App. The App does not show the same content as watching things online. The Real Housewives of Beverly Hill and Atlanta are missing seasons on the app and Million Dollar Listing LA and NY are both missing seasons. I have other shows that have the same issue.

 

When I look at the phone app or log into my account online, I can see all of the seasons/ episodes.

 

Please Advise

5 REPLIES 5
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have you tried deleting and reinstalling the app? 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I have tired that and no luck 😞

gavs82008
Legend 5
Legend 5

@Izzie-T  are you able to take a look for @Anonymous User ?

 

@Anonymous User hopefully the staff member who I have tagged in can help out as she deals with content issues.

FYI that I do not work for NOW, just a NOW customer trying to help
Izzie-T
NOW Team Member
NOW Team Member

Thank you @gavs82008  

 

Hi @Anonymous User 

 

Can I please confirm if you cannot find the content while you are browsing in Amazon fire stick or you actually already log inside to NOW TV app, please?

 

Thank you.

Izzie-T
NOW Team Member
NOW Team Member

Hi @Anonymous User @gavs82008 

 

I have managed to get hold of the Amazon Fire stick and looked into this.

 

I can confirm it is correct if you are only browsing without log in the NOW app, you will not be able to view any Hayu content as this is an agreed process with Amazon requirement. 

 

However you will be able to view your Hayu content normally once you log into the NOW app.

 

Thank you.