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Scholar

Missing Episodes Season 9 NCIS Los Angeles

I am trying to catch up on NCIS Los Angeles. I get the message on TV that cannot get request and on tablet error 21. I am at Season 9 episode 18. There were a few problems with some of the previous episodes but eventually was  able to view. I have a NOW TV stick for TV.

What is the problem and when will the episodes be available?

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Elite

Re: Missing Episodes Season 9 NCIS Los Angeles

@KayJ I have the same on my devices. I've tagged a NowTV employee who deals with content related issues so she can look into it but she probably won't pick the message up until Monday.

 

@Izzie-T screenshot of error message when trying to view NCIS Los Angeles season 9 episode 18. All resets done with no effect.

 

Screenshot_20201212-125653.jpg

Legend 5
Legend 5

Re: Missing Episodes Season 9 NCIS Los Angeles

@KayJ 

Is your Now TV stick, is the system fully up to date? 

 

As a suggestion you could set it back to factory settings, not ideal but it usually squashes bugs in the system.

 

You can head onto Live chat and discuss with Now TV staff.

https://help.nowtv.com/article/how-to-submit-a-complaint
Make sure to click ‘chat online’ not “chat quicker”

 

Or you can send Now TV an email

D0E62475-32E0-4615-838B-5E9AE2B0EE81.jpeg

 

Scholar

Re: Missing Episodes Season 9 NCIS Los Angeles

Thank you.

That's the message I get on my tablet.

Scholar

Re: Missing Episodes Season 9 NCIS Los Angeles

Thanks.

My system is up-to-date.

I have sent an email.

NOW TV Team
NOW TV Team

Re: Missing Episodes Season 9 NCIS Los Angeles

Hi All,

 

Thank you for the message. 

 

I am looking into the issue at present. Will get back to you when I have the update.

 


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

Advocate

Re: Missing Episodes Season 9 NCIS Los Angeles

I'm getting the same error message for all of season 9.

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NOW TV Team
NOW TV Team

Re: Missing Episodes Season 9 NCIS Los Angeles

Hi All,

 

As the issue might need more time to solves, meanwhile we would suggest you to watch this S9 on NOW TV box/Stick, Laptop/PC and game Consoles. 

 

This problem seems to mainly in Apple iOS system at present. 

 

We are sorry for the trouble and I will keep you all updated whenever possible.

 

Thank you.


*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.

 

 

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Scholar

Re: Missing Episodes Season 9 NCIS Los Angeles

Thanks but

my problem is not able to watch Seadon 9 from Episode 19 on TV using a NOW TV stick and aon a Samsung tablet and nothing to do with Apple. 

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Advocate

Re: Missing Episodes Season 9 NCIS Los Angeles

I too have the same problem on all devices including NOW TV stock and Sony TV.  Thanks for looking into the problem and I hope you get it fixed soon

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