12-12-2020 12:42
I am trying to catch up on NCIS Los Angeles. I get the message on TV that cannot get request and on tablet error 21. I am at Season 9 episode 18. There were a few problems with some of the previous episodes but eventually was able to view. I have a NOW TV stick for TV.
What is the problem and when will the episodes be available?
.
21-12-2020 9:43
Hi @Anonymous User
As my previous message, our tech team is still working on this code 21 issue.
And the issue happens to mainly Apple iOS Devices, this content can be viewed in other device types at present.
However if you are not using any Apple iOS Devices and having issue, please can you process the basic troubleshooting is done-(for unplug device/uninstall app, clear all history on device, smart TV & app. ) if you cannot see any of the S9 eps between 1 to 24.
if it still happens, please let us know.
Thank you.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
21-12-2020 10:07
I have reset the NOW TV stick and the problem persists
21-12-2020 10:40
Hello
Repeating what I have said before
I am NOT using an Apple device.
I am using a NOW TV stick and a Samsung tablet.
I have done ALL the troubleshooting for both devices.
I still CANNOT view ALL the episodes of Season 9 on the TV.
I still CANNOT view ALL the episodes of Season 9 on the tablet.
I hope this helps.
Thanks
29-12-2020 14:34
Hi All,
We are still working on these Code 21 issue with the S9 and S10 of NCIS: Los Angeles.
We understand there is random devices and random eps were affected.
Thank you for your message and I will update you if I have more news about this fix.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
11-01-2021 11:37
Hi All,
The team has confirmed this content has been fixed during the weekend.
Thank you for your message and patience with us.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
12-12-2020 13:00
@Anonymous User
Is your Now TV stick, is the system fully up to date?
As a suggestion you could set it back to factory settings, not ideal but it usually squashes bugs in the system.
You can head onto Live chat and discuss with Now TV staff.
https://help.nowtv.com/article/how-to-submit-a-complaint
Make sure to click ‘chat online’ not “chat quicker”
Or you can send Now TV an email
12-12-2020 14:08
Thanks.
My system is up-to-date.
I have sent an email.
14-12-2020 10:26
Hi All,
Thank you for the message.
I am looking into the issue at present. Will get back to you when I have the update.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.