I subscribed to BT TV last week. I took out their VIP package which includes all of NOW TV bundled together in one package, eg Sports, Cinema, Entertainment. However I can only view Sports and Cinema, if I try to watch something which is classed as Entertainment it won't let me watch, comes up asking me to subscribe to Entertainment at a cost of £9.99. Have raised with BT but so far they cannot solve it.
So I'm just wondering if anybody has experienced similar to me and if so what the resolution was.
I'm posting the same on BT Community website as well.
Telephone support from BT can give you a bit of a mixed experience, but the support on their Community is absolutely superb, and they should see you right.
And I see they are already on the case for you….
Now could learn a lesson or two from them on how to run a Community.
Glad to see it’s all sorted now for you!