Like many others I have paid for the match. Can I replacement pass be issue?
This is a customer to customer forum, where NOW Staff rarely have any input on here.
Your best bet is to either get in touch with NOW live chat or alternatively drop them a message using the link page below.
Same here and there are no on line customer service agents available to discuss this with
I am guessing NOW are being swamped by customers asking for a refund.
If live chat doesn't work on my previous link, send them a message on the same link above using the web form.