I too am experiencing the issue with the missing cover art on the titles, I do see the spinning dots when accessing the titles and can still play the films, it is just the art that is missing, which is drving my wife and daughter mad!
We are on Sky broadband and using wifi to the box (not possible for me to check an ethernet cable however).
Any advise would be helpful before my wife throughs it out the window!
If you are using a nowtv box or stick, then some people have had varied success retrieving the picture Art thumbnail covers by forcing a software update on their devices.
To force an update press the home button x 5, followed quickly by pressing the FF button x 3, then pressing the RW button x 2 on the remote controller.
Update the software even if it says you are of the same version.
Hi I having problems with my nowtv box it’s been 1 month and I have contacted customer service and the technical team I am still not getting no where!!!! I have a disabled child who watches things on repeat like any cartoons! My movies has been off and I have paid till feb as well!