19-03-2018 14:43
hello, since mid february, on renewing Movies pass with offer, we are unable to browse the Movie types. I have contacted NOW TV several times, with no joy. The online chat fobs me off with promises to have it resolved. Emails simply do not get replied to. Does anyone else have this issue? It's ok if you know what you want to watch, but when we try to browse, message says No Content available on the diferent types. We have no problem at all with Entertainment. We can browse and watch programs with no problems.
I've just had yet another promise of someone getting back to me but not holding my breath. Any ideas?
22-05-2018 19:12 - edited 22-05-2018 19:15
Hi @Anonymous User
If you are using a nowtv box or stick, then some people have had varied success retrieving the picture Art thumbnail covers by forcing a software update on their devices.
To force an update press the home button x 5, followed quickly by pressing the FF button x 3, then pressing the RW button x 2 on the remote controller.
Update the software even if it says you are of the same version.
23-05-2018 24:03
Fantastic!
That has done it, I can see the arwork again!
Thanks
12-06-2018 16:38
All contents filled except drama
Spinning icon for few seconds then' no content available' appears.
New Black box today! Everything else loaded
11-01-2019 21:36
Hi I having problems with my nowtv box it’s been 1 month and I have contacted customer service and the technical team I am still not getting no where!!!! I have a disabled child who watches things on repeat like any cartoons! My movies has been off and I have paid till feb as well!
11-01-2019 21:40
I have tried updated it doesn’t work!
20-03-2018 22:03
20-03-2018 22:17
@Anonymous User My black box is also on 7.7.3. If NOW TV are pushing 8.0.3 to the black boxes it may not appear yet as updates are sent out in batches over several days.
It would be good if @Anonymous User could just confirm if 8.0.3 is on its way to the standard black NOW TV box though. Thanks.
21-03-2018 10:38
21-03-2018 11:38
21-03-2018 17:44
Hi Everyone,
Apologies, that was a communication error on my side, I've just been advised the 8.0.3 update is currently only available for the Smart Box and the Stick. We will start rolling this update out for the Black Now TV Box over the next 2 weeks and yes @Andy you are right about the batch updates, it will not be available all at once for all boxes. This is just a technical logistic of the rollout.
Thanks everyone for your patience, this has been an ongoing issue but the fix is not far away now.