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Anonymous User
Not applicable

Long lag before programmes start

I'm accessing my NowTV entertainment pass via my Apple TV 4K. I can browse for the content I want and select it, but I then get the black screen with the four spinning coloured balls for ages before the content finally starts. My broadband speed is OK (around 30Mbps) and once the programme is actually playing, there are no issues but the very long lag before it starts is really annoying. Any ideas what the issue is?

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